What should towing operators do if a vehicle has been improperly towed?

Conducting an investigation to assess potential damages is crucial for towing operators when a vehicle has been improperly towed. This process allows the towing company to gather necessary information about the situation, including verifying ownership, understanding the circumstances surrounding the tow, and determining if any damage has occurred to the vehicle during the towing process.

By assessing potential damages, the operator can ensure that any claims for damages are adequately handled, maintaining professionalism and responsibility. This action can also help in mitigating conflicts with vehicle owners and can provide documentation for any further legal considerations. Proper procedures in such scenarios help uphold the integrity of the towing industry and protect both the operator and the vehicle owner.